Terms of Service
OVERVIEW
Welcome to BCKBONE. These Terms of Service ("Terms") govern your use of our website (bckbone.com) and the purchase and use of our products and services (collectively, the “Service”).
By accessing or using our website or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Service.
1. GENERAL CONDITIONS
You must be at least 18 years old or have the consent of a parent or legal guardian to use our Service.
You agree to use the Service only for lawful purposes and in accordance with these Terms.
We reserve the right to refuse service to anyone at any time for any lawful reason.
We may update these Terms from time to time. Your continued use of the Service after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.
2. PRODUCTS AND SERVICES
We strive to display product images, colors, and descriptions as accurately as possible; however, we cannot guarantee your device’s display will reflect the exact appearance.
We reserve the right to:
- Limit quantities purchased per person or order
- Discontinue any product at any time
- Modify product specifications or pricing without notice
All product descriptions are for informational purposes only and may change without notice.
3. ACCURACY OF INFORMATION
While we strive to ensure accuracy, information on our site may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability.
We reserve the right to correct any errors and update information at any time without prior notice.
4. ACCOUNT INFORMATION AND SECURITY
You agree to provide accurate, current, and complete information for all purchases and accounts.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, audio clips, videos, and software, is the property of BCKBONE or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without express written permission.
6. USER COMMENTS AND FEEDBACK
Any feedback, suggestions, or submissions provided by you may be used by BCKBONE without restriction or compensation.
You are solely responsible for the accuracy and legality of your submissions.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.
8. PRODUCT USE, HEALTH DISCLAIMER, AND ASSUMPTION OF RISK
BCKBONE products, including back support belts, are designed for non-medical support and comfort during everyday activities.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
By purchasing or using our products, you acknowledge and agree that:
- You are solely responsible for determining whether the product is appropriate for your needs
- Use involves inherent risks
- You voluntarily assume all risks associated with use
- Improper use may result in injury or discomfort
You should consult a qualified healthcare professional before use if you:
- Have a pre-existing medical condition
- Are pregnant
- Have an injury or chronic pain condition
- Have circulation, nerve, or spinal issues
Discontinue use immediately if you experience pain, numbness, tingling, restricted circulation, or discomfort.
Use of our products is entirely at your own risk.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, BCKBONE and its directors, officers, employees, affiliates, agents, contractors, and suppliers shall not be liable for any injury, loss, claim, or damage arising from:
- Use or misuse of our products
- Inability to use the Service
- Reliance on information provided
- Product failure or defects
- Delayed or unavailable services
This includes direct, indirect, incidental, punitive, special, or consequential damages.
In no event shall BCKBONE’s total liability exceed the amount paid by you for the product giving rise to the claim.
10. DISCLAIMER OF WARRANTIES
All products and services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
We do not guarantee that our products will meet your expectations or achieve specific results.
11. SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
Risk of loss and title transfer to you once the product is delivered to the shipping carrier.
We are not responsible for delays, lost packages, customs issues, or carrier errors.
12. INDEMNIFICATION
You agree to indemnify and hold harmless BCKBONE and its affiliates from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our products.
13. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
14. GOVERNING LAW
These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.
15. DISPUTE RESOLUTION AND ARBITRATION
Any dispute arising out of or relating to these Terms or the use of our Service shall be resolved through binding arbitration on an individual basis in the State of Florida, in accordance with applicable arbitration rules.
You agree to waive any right to:
- A trial by jury
- Participation in class actions
- Consolidated or representative proceedings
16. SMS MARKETING
The BCKBONE mobile message service (the "Service") is operated by BCKBONE (“BCKBONE”, “we”, or “us”). Your use of the Service constitutes your agreement to these Mobile Terms.
By consenting to SMS/text messaging, you agree to receive recurring messages from BCKBONE through your wireless provider, even if your number is registered on a Do Not Call list.
Message types may include order updates, alerts, promotions, and cart reminders. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP or contact hello@bckbone.com.
Wireless carriers are not liable for delayed or undelivered messages.
We respect your privacy. Please see our Privacy Policy for details on how your information is used.
17. CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Continued use of the Service following any changes constitutes acceptance of those changes.
18. CONTACT INFORMATION
Questions about these Terms should be sent to:
Thank you for choosing BCKBONE.
